We’re your new best friend when it comes to finding high quality 100% cotton clothing, home décor, bedding at a price that won’t keep you up at night. How do we do it? By cutting out the middleman and passing the savings to you.

Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship.
Products by Cotton Novas
Due to extra safety precautions at our warehouse, the processing time for orders is 1-4 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
We ship worldwide and receive the goods at the latest 14 working days

We strive to ship all of our orders as fast as possible. If your order has an item that is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, shoot us an email at info@cottonnovas.com and we'll let you know if there's a way to make this happen!

Yes -- we ship to P.O boxes! All orders being sent to a P.O. box will ship through USPS Priority Mail.

If your order was marked as delivered but it is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery.
Additionally, packages may be prematurely marked as delivered. We suggest waiting 7 business days for your package to arrive after the listed delivered date. If your order does not arrive within this time frame, please reach out to us at info@cottonnovas.com and we will find a solution!
Please be aware, lost packages must be reported within 14 days of the marked delivery date.

At this time, we ship with UPS and 4PX for domestic and international orders. 

If your order is shipped through UPS, you can create an account with UPS My Choice! UPS My Choice will give you the opportunity to control the following actions.

Reroute or reschedule package deliveries
Get estimated and confirmed delivery windows
Track and manage multiple packages at once
Receive real-time delivery alerts
Leave driver instructions
Plan deliveries around your schedule
Route packages to a UPS Access Point™ location for convenient pickup

Please note, some fees may be applied based on the service level you sign up for through UPS.

At this time, we do not offer exchanges. The best way to move forward is to initiate a return for your original items and repurchase the items you would like in a new order! You can click here to initiate a return. Please note, we are not able to process returns for items listed as Final Sale.

If you placed an order with a promotion applied or you are returning and repurchasing an item from a Bundle, we will gladly match the price of the item in your original order. All you need to do is place your new order and send us an email with the new order number included.

Please feel free to contact us at info@cottonnovas.com if you have any questions at all.

If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

If for any reason, your original form of payment is no longer active or able to process the refund, you will receive store credit for the same amount. At this time, we are only able to cover return shipping costs for orders within the US.

Please note that we are not able to process returns for items listed as Final Sale including, but not limited to, our Last Call section. If your Final Sale item has a manufacturing defect or product breakdowns, please reach out to us so we can find the best solution for you!

To process a return, please fill out our returns form by clicking here.

If you're looking to initiate a return, just head over to our returns page!

We accept returns in any condition within 365 days of purchase! We would never leave a customer with a product they didn't absolutely love, so if you wash an item, try it out, and decide it's just not for you, we can definitely still initiate a return.

We currently accept orders from the United States

All the prices on the site are in USD and our payment systems process orders in USD. The conversion rate to your currency will happen through your bank or credit card. Please note that we are not responsible for changes in exchange rates.

Click here

There is a flat rate shipping fee for international shipments. At this time, we do cover all duties and taxes on your order.
USD 15/kg

We stand behind the quality of our products and are confident you will love the feel of your new bedding.

If you are unhappy with your order, we will gladly accept returns for items purchased on our site or at our retail location within 365 days of purchase. Returns are refunded to the original method of payment.

At this time, we cannot create return labels for international addresses, so please email our Customer Experience Team at info@cottonnovas.com if you would like to initiate a return. We will work together to find the best solution for you.

Cancellations of Cotton Novas items only can be initiated by reaching out to our Customer Experience team within 15 minutes of your order being placed. Please reach out to us over Live Chat during our business hours (Monday through Friday, 10AM to 6PM EST) so we can update your order.

If we are not available over Live Chat, please send an email with the subject line "International Cancellation" to info@cottonnovas.com.

If your order has been fulfilled and shipped out, please accept the package upon delivery! We will be able to work towards a solution for the return as soon as the order is in your possession.

We’re incredibly proud of our craftsmanship and have a quality guarantee on all textile products! If you have an issue with the quality of your Cotton Novas product simply file a claim and we will be in touch to find a solution. 

f you would like to submit a quality claim, you can head to our site here and select the quality guarantee option. You will be prompted to complete a form for our Quality Assurance Team. Once you submit the form, someone from our team will reach back out to work towards the best solution for you.
Please keep in mind, in order to assess the claim, we will need a photo of the defective product.